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FAQs

Frequently Asked Questions

Test Ride
Where can I test ride one of your bikes?
At our store in Naxos, Greece for start. We can arrange a test ride at your location in Athens. We are currently expanding our services in other landmarks as well. In any case, contact us and we will do our best!
Battery
How many kms can I make on a single charge of the battery?
With a 48V/10.4Ah battery, you can make around 40 km. Autonomy of an e-bike, depends on several factors. Some of these are the rider’s weight, inclination of the ground, use of pedal assist/throttle and of course the wattage and Ah of the battery.
Is the battery charged on the bike or separately?
Both! You can charge the battery whilst inside the bike’s frame or take it out of the frame and charge it separately. In both cases you use the same charging port, located on the battery side.
How long will my battery live for?
Our batteries are designed for a lifetime of more than 600 charging cycles. A charging cycle is considered as a full charge from 0 to 100%. If you make 4 full charges per week => 16 per month => 192 per year we are talking for more than 3 years lifetime.
Are there special requirements/equipment to charge the bike?
No. You need only the provided charger and a simple household power outlet. No worries, the charger is slightly larger than your laptop’s.
How much does it cost to charge my battery?
According to our calculations and Greek electric power pricing, a full charge of the battery from 0 to 100% fully charged battery, costs 0.09€ – 0.11€. We promise you won’t see any difference in your monthly account.
How long does it take to fully charge my battery?
Around 3 hours. You can always use it, even if not fully charged, as long as you know how far you want to go.
How often should I charge my battery?

Li – ion batteries increase their capacity when charged more often. You don’t need to wait for the battery to get fully discharged. Prefer to charge your battery when back home every day and you'll never run out of it.

How do I store the battery for a long time?

If you don’t intend to use the battery for more than a month, store it in a cool, dry place. Try to keep it charged to 80% for the period that you don’t use it. In any case charge it once a month for a while.

Does Aurelia give guarantee for my battery?

Yes! With all our models we issue a 1 year guarantee for the electronic parts of the bike.

How much does a new battery for my bike cost?

Our batteries cost something in between 200 – 300 euros, depending on the type.

Frames
Is it easy to fold the bike?

Yes! 3 steps folding system is applied to all our folding models. You will need around 20’’ to fully fold the bike.

How do I know if the frame size is suitable for me?

In the Geometry section of our website you can check all sizing details and recommended rider heights for each model. In any case remember that the height of both steering and seat post tubes is adjustable.

Can I install a child seat on the bike?

Yes! All models are equipped with a rear carrier rack on which you can install a child seat. In addition our J20 UPLIFT model is equipped with a second detachable saddle that installs on the rear rack for older children.

What is the payload capacity of the bikes?

If you weigh more than 110 kgs, you will need to check on the specific model you are interested in, on our website. Less than that, would be no problem at all.

Rules and Regulations
Do I need a driver’s license to ride your e-bikes?

Νο! Each country has its own rules that regulate the e-bikes. Within EU, a bicycle of 250W motor and 25km/h max speed is considered as a regular bicycle and you do not need any license to ride it.

Do I need plates to ride your e-bikes?

No! You can ride it as you would with your childhood bike.

Do I need an insurance for your e-bikes?

No! in most of the EU countries insurance on bicycles is optional. You will need to double check with your country’s regulations. In any case, regular bicycle’s laws apply on our e-bikes as well.

General Interest
Is it easy to ride your e-bikes?

Yes! It is as easy as riding a regular bike. You just don’t put so much effort.

How about up hills? Will I be able to climb a steep hill?

Well, that depends on the hill. 20° or less will feel as straight road. Until 40° will need some effort but the motor will surely help. More than that will need more effort, close to what a regular bike would feel in a 20° inclination.

What is pedal assist? How does it work?

Pedal assist means that as you pedal the motor kicks in and boosts the bike. The speed in which you pedal is of no concern. As soon as the pedals make a full circle the motor kicks in and moves the bike. Pedaling in a slow, steady rhythm is the best way to enjoy the ride!

How about the throttle? What does it do?

The throttle works the same way it would work on a motorcycle. You can move the bike without pedaling at all. You can still pedal if you like to. But, be careful, as the throttle consumes more battery juice. It is normal, you let the motor do all the hard job.

What exactly are the levels of pedal assist?

They represent the effort that the motor puts to assist you. Level 1 is the minimum effort and level 5 is the maximum effort. In level 5 you will reach the max speed of the bike, 25km/h. As larger the level, the more battery juice it consumes. You can always customize e-assist levels from the display of the bike.

What is the display of the bike? What does it do?

The display is like the control panel of your e-bike. It shows your current speed, mileage, battery level and many other things. From the display you can always customize some modes of your e-bike. For example you can increase pedal assist levels from 5 to 7. This way, each level will represent smaller amount of motor effort.

Buying an Aurelia e-assist bike
Where can I buy one of your e-bikes?

From our store in Naxos or online. You can check our website for details on all our models. You can always send us an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or chat with us on our website’s live chat or FB page.

Do you ship in foreign countries?

Yes, we can ship worldwide!

How much time will be needed to ship the e-bike?

We execute the shipments the next day of your order. The time needed will depend on the shipping company and the distance between Greece and your country.

Do you have any financing programs?

Yes! We can do max 8 interest free installments with a credit card of collaborative bank.

How about spare parts? I live miles away from Greece.

We always maintain a sufficient stock of spare parts and accessories. After all, we produce the e-bikes. Shipping a spare part will not take more than a day, after your request. But, have in mind that due to the use of branded components in our e-bikes, should be very easy to find a replacement, if you are located far away from Greece.

How about service? Who will do it when that time comes?

As you read this, we are making a trouble-shooting video series with all necessary explanations and guidelines. In any case fixing your e-bike requires basic knowledge of fixing a regular bicycle, such as installing new disc brake pads. We got you covered.

Rentals and Tours in Naxos Island
What kind of license do I need to rent an e-bike in Naxos?

None! You rent it with your ID or passport as you would rent a regular bicycle.

Can I book in advance before my arrival at the island?

Yes! You can book through our online booking system all year long. It’s an easy and detailed procedure.

Is a deposit needed when I book the e-bikes in advance? What is your refund policy?

Yes, we charge a 30% deposit on your booking. The rest 70% is paid at the store, when you take the bikes. If you cancel your booking 7 days before your arrival, you get full refund of your deposit. If later, we keep the deposit.

Can I pick-up the e-bike in a different location than the Aurelia store?

Yes, we can deliver the bikes at the port, airport and at hotels within 7kms from our store, free of charge. If your desired location is in greater distance, you will be charged 5€ for each bike. Check out, should always be made in our store. It is very close to the port anyway.

Do you provide me all necessary equipment?

Yes! We provide all our customers with helmet, lock, compact charger, drawstring backpack, elastic straps for the rear rack, small set of basic tools and map, free of charge.

I have designed a long route and the battery autonomy is short for my route.

No problem. We can provide extra batteries to you with a small fee, as long as we know it in advance in order to have them reserved for you. In addition, if you plan to go to the northern villages, since the bikes are folding, you can always put them as a luggage in the local bus (no extra charge) and use them only in return (most of the route is downhill).

Can I take the bike with me in another island?

Yes! But we should know about that, to note it in your rental contract. And guess what! Our bikes do not pay a ticket in the ferry (they are considered regular bicycles, remember?)

Are there any places to charge our bikes, besides our hotel?

Yes, we got you covered again. We have a group of collaborative businesses that are official Aurelia Charging Spots. You can check them out in our website, here. Or have your eyes open for a flag/banner/sticker saying so. Have in mind that these businesses have special offers / discounts for Aurelia Riders during the season.

I don’t want to take my bike at the hotel during the night. Can I pick it up from the store in the morning?

Yes! Just let us know the time you start your day in case it is later than ours.

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